Realteration Policy
REALTERATION POLICY
This realteration policy is effective as of January 2,2023
Realteration Policy
At Threados, we want you to love our products as much as we do. We are so confident about our products and services, that we offer this Policy from Delivery date, which gives you ample time to ensure you are 100% satisfied. If you need any kind of further alteration, we will happily provide you a 100% free service if you apply for realteration within 3 days of your stitched item delivery. No Questions Asked!
Threados can only accept products that are in a good and original condition. Our realteration policy is only for online customers within India and does not apply to offline customers or international orders.
Measurement Policy
Our expert Master Boy will measure you and pick up the alteration garment, which will be shipped back to you. Alterations will be done only on Made to Measure size garments and the new custom Measurement Profile will be updated in your account.
Three ways are there for measurement.
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Measurement taken by Master Boy. (Realteration is provided but nearby margin according to mentioned by master boy)
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Measurement filled by customers in the app. (Realteration is provided but nearby margin according to mentioned by customer)
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Measurement clothes given by customer(Realteration is provided but nearby margin according to mentioned by customer).
Free Return Shipping
Threados offers a complimentary pick up of your return or realteration items, right from your doorstep. Yes, a no charge FREE return within the Realteration & Return Policy!
This policy does not apply for international orders or offline orders.
Cancellation Policy
You can cancel your order until your item is not picked by the delivery person or master boy.If you order a fully customized item(like fabric,stitching etc) from Boutique/Tailor then you can cancel the order within 5 hours of placing the order. The Refund shall be processed within 15 days of cancellation of the product.
Unfortunately, an order cannot be canceled once the item has been delivered to you.
CONTACT INFORMATION
Threados welcomes your comments regarding this Realteration & Return Policy. If you have questions on concerns to our Refund Policy, please contact Threados at Care@threados.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.